Welcome to The Station Pilates. These Terms & Conditions apply to all persons participating in any class, event, or session held at any studio operated by or under license from The Station Pilates Pty Ltd ("we", "us", or "The Station Pilates"). By booking into a class or entering our premises, you acknowledge and agree to the following:

1. Participation & Assumption of Risk

By attending classes (including Reformer Pilates, Mat Pilates, Yoga, Barre, wellness events, and workshops), you acknowledge that physical activity involves inherent risks, including but not limited to muscular strain, sprains, falls, and, in rare cases, serious injury or death. You voluntarily choose to participate and confirm that you are medically fit and able to do so. You understand that you are responsible for listening to your body and modifying exercises as needed.

2. Medical Conditions, Injuries & Pregnancy

You are required to disclose any relevant medical condition, injury, limitation, or pregnancy prior to participation. If you are pregnant or postnatal, please consult with your healthcare provider before participating in any class. Once pregnancy reaches 14 weeks, our Spicy and Jumpboard  classes are not recommended. We offer pregnancy-safe modifications or alternative options at select studios. We recommend obtaining a clearance letter from your healthcare provider before resuming or continuing participation.

You agree to update The Station Pilates should your medical status change.

If you experience pain or discomfort during or after a session, you agree to notify us within 24 hours so we can respond appropriately and record the matter. Delays in reporting may impact our ability to investigate or support your recovery.

3. Hands-On Instruction

Instructors may offer hands-on cueing or tactile guidance during class to support your alignment and movement safety. This is a standard component of our teaching practice. If you do not wish to receive hands-on cueing, please notify the instructor before class or at any time during your participation.

4. Release of Liability

By participating, you release The Station Pilates and its directors, instructors, employees, franchisees, contractors, and agents from any liability for personal injury, property damage, or wrongful death resulting from participation in any activity, except where required by law. This includes liability arising from ordinary negligence.

This waiver does not exclude rights you may have under the Australian Consumer Law that cannot be waived.

5. Right to Refuse Participation

The Station Pilates reserves the right to decline participation or request medical clearance where there is a reasonable concern for the safety of a participant or others in the class. We also reserve the right to suspend or terminate the use of any class packs or services in cases of misuse or policy breach.

6. Refund, Class Pass & Expiry Policy

All memberships and class passes are non-refundable and non-transferable unless otherwise agreed in writing by The Station Pilates. Each class pack has a set expiry date and cannot be extended unless otherwise required by law. Unused classes are forfeited after expiry. Please refer to our pricing and cancellation policies for specific conditions, including introductory offers.

7. Property & Belongings

The Station Pilates does not assume responsibility for lost, stolen, or damaged personal belongings. We strongly recommend leaving valuables at home. If you become the victim of theft, report it to staff immediately.

8. Photography & Media Consent

We occasionally take photographs or video footage during classes or events to share the energy and spirit of our community. By participating, you agree that your image may be used in social media, marketing, or promotional materials. If you do not consent to this, please advise our staff prior to class and we will make every effort to accommodate your request.

9. Class Bookings & Attendance

Classes must be pre-booked and pre-paid through our website, app, or in studio. A minimum cancellation notice period of 2 hours is required. Late cancellations or no-shows may result in forfeiting the class or incurring a fee. Waitlists are available for fully booked sessions, and you will be automatically added if a space becomes available. If you can no longer attend, please remove yourself from the waitlist.

10. Studio Conduct

All participants must treat instructors, staff, clients, and studio property with care and respect. Disruptive, aggressive, or unsafe behaviour may result in being refused entry or asked to leave. Smoking is not permitted in or outside of our studios. Grip socks are required at all times for hygiene and safety.

11. Application Across Studios

These Terms & Conditions apply to all classes and services delivered at any studio operating under The Station Pilates brand, including franchise locations. Some class packs or promotions may only be valid at the studio of purchase and terms and conditions may vary from our website.

12. Agreement to Policies

By booking a class, you also agree to our Waiver of Liability, Privacy Policy, and any additional studio policies published on our website, in our booking system, or displayed at individual locations.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by the law in force in Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland, and any court that may hear appeals from any of those courts for any proceeding in connection with these Terms and Conditions.

14. COVID-19 Policy

In the event of government-enforced COVID-19 restrictions (including lockdowns, border closures or mandates), no refunds are issued. However, The Station Pilates will allow class credit to be held on file for 24 months from the original purchase date or transferred to another client at no cost.

15. Age Requirement for Prizes & Giveaways

Participants must be 18 years or older to be eligible for any promotional prizes or giveaways.

16. Merchandise, Accessory & Clothing Policy

As per ACCC guidelines, The Station Pilates is not required to provide a refund or replacement if you change your mind. Refunds or exchanges are available for faulty or damaged items within a reasonable timeframe. Repairs are not offered.

17. Introductory Offers

All introductory offers (e.g. 6 for $60) are strictly limited in validity and non-refundable. Unless otherwise stated, all introductory packs expire 60 days from the date of activation.

Children in the Studio Policy

To ensure the safety, comfort, and enjoyment of all members of The Station Pilates community, we kindly ask that all clients adhere to the following policy regarding children in our studios:

1. No Unattended Children in the Studio
   Children are not permitted to wait in the studio or reception area while a parent or guardian participates in class. Our studios are not designed to safely accommodate children during sessions, and their presence can be disruptive to the class environment.

2. Participation by Children (12 Years and Over)
   Children aged 12 and over may participate in classes under the following conditions:

   • A child account must be created in their name.

   • The child must be accompanied by a parent or legal guardian who is also participating in the class.

   • The instructor or The Station Pilates reserves the right to assess whether class participation is suitable for the child.

3. Instructor Discretion & Safety Considerations
   Our instructors are not required to hold a Blue Card and therefore cannot assume responsibility for supervising children. If we believe that attendance is not beneficial or safe for the child or the class environment, we reserve the right to decline or discontinue their participation.

We appreciate your understanding and support in maintaining a safe, respectful, and inclusive environment for every BODY.

If you have questions or concerns about these terms, please contact us at hello@thestationpilates.com.

Thank you for being part of The Station Pilates community.